The whole thing in three lines
- Before we send your document to the FCDO: cancel for any reason, full refund.
- After we've sent it: no refund — the FCDO's fee is spent and the work is done. We'll still finish and post it back to you.
- If the FCDO can't apostille something our pre-check passed: your choice of a full refund or a free resubmission. That's our guarantee and it sits outside the above.
1Cancelling before submission
You can cancel from your order page at any point before we submit to the FCDO. We refund the full amount you paid, including the £5 label fee if you haven't used the label, to the card you paid with — usually 3–5 working days. If your original document has already reached us, we post it back to you, tracked, at no charge.
2After submission
Once your document is with the FCDO we can't withdraw it or recover their fee, so no refund is available. If you no longer want the apostille, tell us and we'll return the document to you as soon as it's back with us.
3Our guarantee
If our pre-check passed your document and the FCDO then refuses to apostille it, you choose: a full refund of everything you paid us, or a free resubmission with us covering any extra cost such as fresh certification.
4If we're late
Our turnaround is counted from the day your documents reach us. If we miss it, we upgrade your return delivery at our cost and tell you before you have to ask. Delays inside the FCDO or Royal Mail aren't within our control, and this isn't a money-back guarantee on speed.
5Your statutory rights
Nothing here reduces your rights under UK consumer law. Because this is a service you ask us to start straight away, your 14-day cancellation right ends once we've submitted to the FCDO — which is the line described above.
Also here: terms of service and privacy.